Terms of Service & Domain Warranty

01. Domain Authorization & Ownership Warranty

Email authentication is infrastructure that can affect email delivery. You agree that:

• You are either the authoritative domain owner, the registered registrant, or an authorized agent, Managed Service Provider (MSP), or IT contractor holding explicit written authorization to configure DNS records and monitor email security on behalf of the domain owner.
• You will NOT register, inspect, or ingest DMARC reports for domains for which you lack authorization.
• You will not use DmarcLock telemetry for competitive intelligence, unauthorized surveillance, or unlawful intercept.

Any attempt to claim domains or access telemetry without proper authorization constitutes a material breach and results in immediate account termination, telemetry purging, and potential legal referral under Section 43/66 of the Information Technology Act.

02. Scope of Service & Platform Role

DmarcLock provides diagnostic, analytical, and remediation tools for email deliverability:

• Live DNS Inspection: Real-time querying of public resolvers (Cloudflare 1.1.1.1, Google 8.8.8.8) for DMARC, SPF, DKIM, MX, and BIMI records.
• Aggregate Report Ingestion (RFC 7489): Ingestion and structured parsing of XML feedback reports sent by global receiving mailboxes.
• Vendor Fingerprinting: Autonomous classification of commercial sending streams (Google Workspace, Microsoft 365, Klaviyo, SendGrid, Amazon SES, Stripe, HubSpot, etc.).
• Progressive Enforcement Safety Gate: Diagnostic gating to prevent premature transition to p=reject when unaligned legitimate sending streams exist.
• SPF Single-Line Diff Engine: Algorithmic generation of unified, syntactically verified SPF replacement records.

03. Customer's Sole DNS Publication Responsibility

You are responsible for backing up existing DNS zone files before applying recommendations. While our Progressive Enforcement Gate warns against unaligned senders, DmarcLock is not liable for mail delivery failures resulting from premature policy enforcement or third-party email provider outages.

04. Deliverability & Third-Party Receiver Disclaimer

Email delivery is governed by third-party receiver gateways (including Google Gmail Spam Filter, Microsoft Defender for Office 365, Yahoo Postmaster, and corporate secure email gateways). While compliance with RFC 7489 and 2024 Google/Yahoo sender mandates is essential for inbox placement, DmarcLock does not guarantee that 100% of outbound messages will reach primary inboxes, as delivery depends also on domain reputation, content filtering, recipient engagement, and unsubscribe compliance.

05. Telemetry Retention & Privacy Terms

By using DmarcLock, you acknowledge and agree that:

• Receiving mailboxes will transmit aggregate XML feedback containing technical sending IP addresses to your unique ingest URI (mailto:dmarc-reports+...@ingest.dmarclock.com).
• Raw IP telemetry is stored under our 30-day automated retention lifecycle and automatically purged thereafter.
• You may delete all stored data for your domain at any time using the dashboard purge utility.
• Data processing is governed by our Privacy Policy and Data Processing Addendum (DPA).

06. Acceptable Use & Rate Limiting

To protect public upstream DNS resolvers and ensure multi-tenant reliability, rate limits are enforced across our APIs (including a 30 requests/minute ceiling on live public DNS verification). You agree not to perform automated crawling, stress testing, fuzzing, or entity-bomb injections against DmarcLock infrastructure.

07. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL DMARCLOCK INC., ITS OFFICERS, DIRECTORS, OR EMPLOYEES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, OR EMAIL DELIVERABILITY INTERRUPTIONS, ARISING OUT OF OR IN CONNECTION WITH THE USE OF THE SERVICE. OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

08. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any legal suit, action, or proceeding arising out of or related to these Terms shall be instituted exclusively in the competent courts located in New Delhi, India.

09. Contact & Notice

For legal inquiries or contractual notices, contact: legal@dmarclock.com